Privacy and Data Policy
This Privacy Policy explains how Slotanza collects, uses, stores and protects personal information when you use our online casino and sportsbook services. We take your privacy seriously and describe below the types of data we handle, how we use it, and the choices you have about your information.
Types of information we collect
Personal data
When you create an account we collect personal details such as your name, email address, date of birth, billing address and payment information. We also collect identity documents when verification is required to confirm identity or ownership of payment methods.
Technical data
We collect technical information needed to operate the site and keep it secure, including IP address, device and browser type, operating system, and basic location data. We may also record connection and session data for troubleshooting and fraud prevention.
Transactional and activity data
We store transactional records such as deposits, withdrawals, bets, game history and bonus activity. Actionable records of communications with support and account changes are also retained to manage your account and resolve any issues.
How we use your information
Your information is used to set up and manage your account, process payments, verify identity, detect and prevent fraud, and respond to support requests. We also use data to perform risk assessments and to meet legal or regulatory obligations. With your consent, we may send marketing messages about promotions and offers, and you can opt out at any time.
Data protection practices
We protect personal information using technical and organisational measures such as encryption for data in transit, access controls, and staff training on privacy and security. Access to personal data is limited to employees and service providers who need it to perform their duties. We regularly review our security practices to keep information safe.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, improve performance, analyse usage and deliver personalised content. Some cookies are essential for account functionality, while others are used for analytics or advertising. You can manage or disable non-essential cookies through your browser settings, though this may affect site functionality.
Information sharing and third parties
We share data with third-party service providers who help deliver services such as payment processing, identity verification and fraud prevention. We may also share information to comply with legal requests or to protect our rights. We require third parties to handle personal data securely and only for permitted purposes.
User rights
You have rights over your personal information, including the right to access, correct, restrict or delete data, and to object to certain processing. You may also withdraw consent where processing is based on consent. To exercise your rights, contact us at [email protected]. We may ask for proof of identity before acting on a request.
Access, correction and deletion
You can update some account details directly from your account settings. For other requests, contact [email protected]. Please note we may retain information as required for transaction records, fraud prevention and to meet legal obligations even after you close your account.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, we will notify you by email or in-account message. Continued use of our services after changes means you accept the revised policy.