Terms and Conditions

These Terms and Conditions set out the rules for using Slotanza. They explain the relationship between us and our users, including account responsibilities, eligible use of the site, how bonuses and payments work, and how we handle disputes. By using our site you agree to follow these terms and any related policies we publish.

Account responsibilities

When you register an account with us you are responsible for keeping your login details secure and for all activity on your account. You must provide accurate information and update it if it changes. We may suspend or close accounts that show signs of fraud, money laundering, bonus abuse, or any activity that breaches these terms. Only one account is permitted per person, household, or billing relationship unless we explicitly agree otherwise.

Eligibility requirements

You must be legally permitted to gamble in the jurisdiction where you are located. We do not accept customers from restricted locations as listed in our site rules. We also require that users are of legal age to gamble under applicable law. We may refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

You agree to use the site for lawful gaming activities only. Prohibited conduct includes using automated scripts or bots, attempting to manipulate game outcomes, colluding with other players, or exploiting system faults. We reserve the right to suspend play and withhold winnings where abuse or exploitation is suspected. You must comply with any reasonable requests from our security team during investigations.

General bonus and promotion rules

Promotions, bonuses, free spins, and loyalty rewards are subject to specific terms that apply in addition to these general conditions. Each promotion will state eligibility, qualifying deposit rules, wagering requirements, game restrictions, maximum bet limits while a bonus is active, and expiry. Abuse of promotions may lead to bonus voiding and account action. Where specific promotional terms conflict with these terms, the promotion terms take precedence for that offer.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players, including card payments, e-wallets, and local options. Deposits are normally credited instantly; withdrawals are subject to verification checks and processing times that vary by method. Before approving withdrawals we may require identity and proof-of-address documents, and we may return funds to the original payment method where applicable. Withdrawal limits, fees, and processing windows are set out in the cashier and may vary by account status.

Verification and limits

Account verification is required before large withdrawals and is used to meet our security obligations. You may set personal deposit or time limits via your account. We may also apply temporary holds, pay-outs in instalments, or other controls where necessary for security or regulatory reasons.

Dispute resolution

If you have a dispute, please contact our support team first so we can review the matter. We aim to resolve issues promptly and fairly. If a resolution cannot be reached through support, further steps may include escalation to our compliance team or referral to agreed independent dispute resolution where available. Using the platform does not waive any legal rights you may have.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to active users through the site or by email. Continued use of the site after changes are posted constitutes acceptance of the revised terms. For questions contact [email protected].