Responsible Gambling Policy

We want players in Canada to enjoy our site responsibly. We’re committed to safer play and protecting account holders by offering practical controls and clear guidance so you can keep gambling entertainment in check and within your comfort level.

Player protection principles

We follow straightforward principles: fairness, transparency and practical tools that let you control how you play. We encourage informed choices, prompt access to account controls and quick help when you need it. We do not tolerate underage play or abusive account behaviour.

Activity-control tools

You can manage your activity from your account settings or by contacting our support team. Common tools include:

Deposit limits - set daily, weekly or monthly caps on how much you add to your account.
Loss limits - optional limits to restrict how much you can lose over a set period.
Session limits and reminders - get notified after a set amount of time to help you keep sessions short and deliberate.
Time-outs - short breaks from play for a defined period if you need a break.
Self-exclusion - longer-term or permanent account blocks if you decide to stop gambling.

How to set or change limits

Limits can usually be set or lowered immediately in your account. Requests to increase limits may be subject to a waiting period for your protection. If you need assistance or want to discuss options, contact support at [email protected].

Self-exclusion and account closure

If you choose self-exclusion we will restrict access to your account and block future logins for the period you select. You can enact self-exclusion through account settings or by contacting our team. Requests for permanent closure are handled promptly and independently from marketing communications.

Recognizing signs of problematic behaviour

Watch for warning signs such as spending more time or money than planned, chasing losses, hiding gambling activity, or neglecting work, family or financial obligations. If you notice these changes in yourself or someone you care about, take action early.

Practical tips for staying in control

Set clear deposit and loss limits before you play and stick to them.
Use session reminders and take regular breaks.
Only gamble with money you can afford to lose - treat it as entertainment, not income.
Avoid gambling when stressed, tired or under the influence of alcohol.
Keep separate payment methods for gambling and everyday expenses.

Professional help and support

If gambling stops being fun, reach out for professional help. Contact your local problem gambling helpline, a health professional, or other support services in your area. For account-related support or to discuss available tools, email [email protected]. We will respect your privacy and support your decision to get help.